Frequently Asked Questions
Q. Do you have all colors in stock?
A. We have certain colors for certain products available for quickship in the US. However colors which are marked as "(Special Order)" are available through custom order only. Please contact us first to confirm the availability for a particular color of a model.
Q. Do your products require assembly?
A. Yes all chairs on our store require light/moderate level of assembly. For more information please see our assembly instructions video on our YouTube channel.
Q. Do you offer assembly services?
A. Yes, we can arrange furniture technicians in your location for assembling your chair for US customers only. Please contact us first if you believe you will need extra assembly service before purchasing your product.
Q. How long does it take to receive my chair?
A. For in stock items shipping and pick up occurs in 24-48 hours. We use FedEx with signature required option in both continental US and International shipments. The transit time depends on your shipping address and product availability.
Q. How long does it take to receive a special order?
A. The estimated time of arrival for custom orders at our warehouse is 12 Weeks. We ship your item(s) immediately upon arrival and update the tracking information on your order.
Q. What if I have a specific time I need the order delivered by?
A. Just let us know the delivery date you wanted. We will be happy to hold your order till you want it to be delivered.
Q. Will FedEx call me for scheduling an appointment?
A. No, FedEx will try to deliver your order without an appointment. Unless someone at the delivery location signs when FedEx delivery person reaches the destination, the package will not be released and re-attempted for delivery..
Q. What if I receive a damaged or defective item?
A. If you receive an item that is defective or damaged, please contact us within 3 business days of receiving the order and we will immediately take actions to correct the problem. It would be great help if you e-mail us the pictures of damaged or defective item in order us to ship the replacement product to you.
Q. How long is the warranty on your products?
A. All LAFER recliner chairs come with 3-year manufacturer's warranty against any defects. The warranty period starts from the date of actual delivery.
Q. What is your return policy?
A. You can return your chair within 30 days after the delivery date. All return items are subject to 15% restocking fee which will be deducted from your refund. Please visit our Return Policy page for more details.
Q. Do you have a take-away service for old furniture?
A. At this time, we do not pick up and take back used furniture. Customers must move/remove their existing furniture in order prepare for delivery and installation.
Q. Do I require to submit full payment for a special order in advance?
A. No, but we require to charge at least 50% non-refundable deposit for any special order at the time of purchasing. 50% balance will due when your order has arrived at our warehouse.
Q. Do you ship to Canada?
A. Yes! We do ship to Canada and many other countries too. Please use the shipping estimator in your shopping cart to calculate international tax and shipment charges.
Q. What types of payments do you accept?
A. We accept personal/cashier check, money order, VISA, MasterCard, American Express, Discover and PayPal.
Q. My furniture is missing a piece/hardware, how can I get it?
A. It is highly unlikely but if you received your order and it is missing a part, please notify us immediately at email@example.com so we can get the part to you as quickly as possible.
Q. Do you have any physical store/showroom locations?
A. We can arrange a showroom visit for our San Francisco / Bay Area customers. Please contact us to schedule an appointment.
Q. Can I order fabric / material samples?
A. Yes! We would be happy to provide you free leather swatches. Please submit your swatch request here.